Communication and Relationship Management: Blame-Free Culture
Faculty Dr. Thomas Kozlowski
Specific Objectives of the Program
Define effective organizational communication
Review conventional and contemporary factors affecting nurse communication
Review a model for improving nurse communications in a leadership/management role
Understand styles and methods to examine a Blame-Free culture pre- and post-pandemic and its impact on the quality and patient outcomes of care
Learning Outcomes per Topic
To know how to use contingency management based on various nursing management styles
To know how to improve emotional intelligence; and how to complete and use a communication plan in the role of nursing leadership while fostering a Blame-Free culture
To be able to identify those impacts that Blame-Free culture will have on both quality and patient care outcomes in the delivery of care processes